How to Order

Posted by a.tebbano

ORDERING

  • Call (518) 382-3884 x139 or fill out the ONLINE ORDER FORM for reservations. Certain shows may be open to the general public on a space-available basis; for individual tickets, call (518) 346-6204. Please review all ordering information prior to placing your order.
  • Advance registrations are required for all orders. Reservations are processed on a first come, first served basis. 
  • The minimum size for a group order is 10 people. Orders under 10 can be placed by calling Proctors Box Office (518) 346-6204. 
  • Final counts are required no later than 30 days prior to the event.

PAYMENT

  • Payment is accepted by check, cash or major credit card and is due no later than 30 days in advance of each show. Reservations not paid by the 30-day deadline will be cancelled.
  • Please notify Proctors when placing an order if using BOCES funding. 
  • Invoices are e-mailed to you promptly after you place an order for immediate confirmation. If you have not received this confirmation, your reservation is not guaranteed.

CHANGES & CANCELLATIONS

  • No refunds or exchanges will be made after the 30-day deadline.
  • Please be aware that we cannot guarantee seating for additional students if the show is sold out, although we will make every effort to accommodate when space permits. 
  • Every attendee must reserve a seat. Remember to reserve seating for all teachers and chaperones as well as students.
  • If your school is cancelled due to weather, we will make every effort to put you in an alternate School Day performance, if available, or provide a credit to be used within the current season only.  Phone calls must be received prior to performance. If your school is not closed and you choose not to attend a performance, we can not make alternate accommodations.

SPECIAL NEEDS

  • Proctors accommodates mobility, hearing and visually challenged patrons to the best of our ability.
  • Please advise Proctors of special needs when the order is placed so we can make arrangements prior to your arrival.
  • Certain performances are interpreted for the convenience of guests who are hearing impaired. These are noted on show pages.

BUS & PARKING